Warranty & Repairs

My Weigh repairs and warranty claims are now serviced by HBI Technologies!

To provide the best possible service to My Weigh users, we are now using HBITech.com to process & handle warranty claims.

If you would like to repair or replace your My Weigh scale, please click the button below to file a warranty claim on HBITech.com

Submit Warranty Claim

*This button will lead you to HBITech.com – a trusted partner of My Weigh.

THE MY WEIGH LIFETIME WARRANTY

The My Weigh Lifetime Warranty backs our scales for a normal lifetime of use. Our scales should not perform inaccurately or incapably due to a manufacturing defect, design flaw or component failure.

If your My Weigh scale is not performing to your expectations, please visit HBITech.com for advanced customer support.

WARRANTY & REPAIRS LOCATIONS

*Please see our FAQs for important details and instructions before shipping your scale for repair.

USA Customers

HBI Technologies USA

3401 W. Papago St.,

Phoenix, AZ 85009

USA

Canada Customers

HBI Technologies Canada

PO BOX 95036

Vancouver, BC V6P 6V4

Canada

EU Customers

HBI Technologies Europe

Koepestrasse 17

41812, Erkelenz

Germany

ATTENTION: Customers who send warranty claims to the incorrect region will be asked to pay additional shipping charges.