Contact My Weigh

Need help with your My Weigh scale?

If you are having an issue with your scale, please read our FAQs before contacting support.


Repair or replace your scale?

Please see the Warranty & Repairs page if your My Weigh scale is out of order.

Warranty & Repairs

Warranty & Repair Locations

Sending your scale for a warranty claim? See our FAQ page for details and instructions.

USA Customers

HBI Technologies USA

3401 W. Papago St.,

Phoenix, AZ 85009


Canada Customers

HBI Technologies Canada

PO BOX 95036

Vancouver, BC V6P 6V4


European Customers

HBI Technologies Europe

Luxemburger Strasse 19

41812 Erkelenz


*Warranty claims mailed to the incorrect region may be subject to additional shipping charges.

More info here