Warranty & Repairs

Does your scale need to be repaired or replaced?

The My Weigh Lifetime Warranty backs our scales for a normal lifetime of use. Our scales should not perform inaccurately or incapably due to a manufacturing defect, design flaw or component failure.

*Please see our FAQs for important details and instructions before shipping your scale to My Weigh.

Submit the form below to begin the warranty claim process.


*Send warranty claims to the correct region or you may be asked to pay additional shipping charges.

USA Customers

My Weigh USA

3401 W. Papago St.,

Phoenix, AZ 85009


Canada Customers

My Weigh Canada

PO BOX 95036

Vancouver, BC V6P 6V4


EU Customers

My Weigh Europe

Koepestrasse 17

41812, Erkelenz