Palmscale advanced programming

PALMSCALE 3.0 AND 4.0 REPROGRAMMING
These instructions are only for Palmscale 3.0 and 4.0. Your box should say "Palmscale 3.0 or 4.0" and your quick user guide (inside the cover of the scale) should say "Palmscale 3.0 or 4.0".

Pre-read this entire section before you begin. These instructions should only to be used if you changed the settings in your Palmscale by accident, or if your scale is showing ERR, or if it is giving false or inaccurate readings. Follow these instructions to reset the scale and change the settings back to the correct settings This is not an easy procedure and must only be done if necessary. Low batteries are the #1 cause of scale malfunction. Be sure you have good batteries installed.

In Programming mode pressing the MODE key will increase the blinking number, Pressing the TARE key will shift the blinking number to the next line. If you press the MODE key it simply increases the number. So if the blinking number is 1 and you press the MODE key, it will increase that number to 2. The TARE key shifts the blinking digit to the next line.

Place the scale on a flat stable surface that has no vibrations and make sure there is absolutely no air movement.
Make sure nothing (not even the plastic tray) is on the silver platform. The scale must be Off.
Turn the scale ON. Your scale may show ERR. Still turn it on and proceed.
Press and hold the OFF key for 10 seconds until the display changes from 0.0 to a random large number (such as 583, 1088, etc). This is the gravitational number. Release the OFF key. Note: If this number is very high - eg. above 1400 please see the "last ditched effort" instructions below.
Gently place a 100g standard weight on the platform. The displayed figure will increase.
Wait 10 seconds for the display to stabilize and then press the OFF key once. The display should change to 1000.
If the display does not change to 1000 then Change the figure to 1000 by pressing the MODE key Once. If you make a mistake and press it too many times, you can just keep pressing it until you get it back to 1000. If necessary use the TARE key to shift the blinking digit and change the displayed number to 1000.
Press the OFF key once. The display should show 5114. If your scale does not show 5114, use the MODE keys and the TARE keys to change it to 5114.
Press the OFF key once. The display should show 8255 OR 8295 (both numbers are acceptable). If your scale does not show 8255 OR 8295, use the MODE and TARE keys to change this number to 8295. Press the MODE key several times to change the first figure to 8. Then press the TARE key to shift the blinking digit to the second row. Now you can press the MODE key to increase the number to 2. Continue this process to change the entire figure to 8295.
Press the OFF key once. The scale will pause and then turn off in 2 seconds. The calibration and programming is completed.
Remove the 100g weight from the platform.
Turn the scale back on and test some weight readings. It may be necessary to recalibrate the scale again.

PALMSCALE 3.0 AND 4.0 ADVANCED PROGRAMMING GUIDE
If you wish to make your Palmscale work faster or alter the auto-off time, follow these instructions. We do not recommend any of this because it may cause your scale to be unstable, slightly inaccurate or burst into flames (just kidding). You can always change it back to the default settings. This is not an easy procedure and must only be done if necessary. Low batteries are the #1 cause of scale malfunction. Be sure you have good batteries installed. Pre-read This entire page before you begin

Place the scale on a flat stable surface that has no vibrations and make sure there is absolutely no air movement. Make sure the scale is not turned on. It must be off.
Make sure nothing (not even the plastic tray) is on the silver platform and the scale is turned Off.
Turn the scale ON
Press and hold the OFF key for 10 seconds. The display will then change from 0.0 to a random large number (such as 583, 1088, etc) This is the gravitational number. Note: If this number is very high - eg. above 1400, please see the "last ditched effort" instructions below.
Gently Place a 100g standard weight on the platform. The displayed figure will increase.
Wait 10 seconds for the display to stabilize and then press the OFF key once. The display should change to 1000. If the display does not show 1000, Change the 0000 figure to 1000 by pressing the MODE key Once. If you make a mistake and press it too many times, you can just keep pressing it until you get it back to 1000. If necessary you can press the TARE key to shift the blinking digit to the next spot and then use the MODE key to change that number.
Press the OFF key. The display should show 5114 or 6115.
Press the OFF key again. The display should show 8295 or 8255. Press the MODE key to change this number to 4295 or 4255. Press the MODE key several times to change the first figure to 4. This sets your scale to weigh faster.

If you want the scale to have a longer auto-off time, change the second digit to a higher number. This is done by pressing the TARE key to shift the blinking digit to the second row. Now you can press the MODE key to increase the number. What we mean is the 2 in 8295 (8255) is the number of 30 second increments before auto off. If you set it to a higher number (3 for example) it will have a longer auto-off time. So, 8395 will be a 90 second auto off time, 8495 will be a 120 second auto off time, 8595 will be a 150 second auto off time and so on.
Press the OFF key once. The scale will pause for 2 seconds and then turn off. The calibration and programming is completed.
Remove the 100g weight from the platform.
Turn the scale back on and test some weight readings. Remember, you can always change your scale back to the default settings. If your scale is not operating properly, try changing it back to the default settings or verify that your settings are correct. Usually this will fix any problem you are having with your Palmscale.

PALMSCALE "Last Ditched Effort" REPAIR GUIDE
This is an extremely advanced repair guide for the Palmscale. These instructions are only to be used if you are absolutely sure your scale is "beyond repair" and you would like to make a last ditched effort to get it working again. It can only be used for scale problems caused by shock or overload that bends the load cell too far down.

Turn the scale ON. "Err" may appear. Just turn it on anyway.
Press and hold the OFF key until the display turns into a random number.
If the random number is higher then 1400, that means the load cell has been overloaded. You can try prying up on the tray until the random number (the AD Value) changes to a number closer to 1000 (ie 750 or 1100). Basically youÍre bending the load cell back upwards trying to get the scale to come back to use.
Proceed to recalibrate the scale and hopefully it will work fine.

Please email us to let us know if these instructions have worked for you or if you found some other way to get your scale working again.

PALMSCALE "Flashing 88888" Underload Repair
This will help you if your scale is flashing intermittently "88888". The flashing 88888 indicates that the scale has been underloaded. What this means is that the scale was dropped or shocked and the load cell was bent upwards. This can often be repaired by simply pressing down on the weighing platform to lightly bend the load cell back downwards. Be careful not to press too hard - basically you want to use just enough force to get the scale to work.

Turn the scale ON (it will flash 88888)
Press down on the tray with light-medium force and release. If the scale stops flashing 8888 and shows 0 (0.0) you are done. If the scale continues to flash 88888 then try pressing a bit harder, and repeat
If you are unable to get the scale to work properly using this method then you must send the scale in for warranty replacement/repair. Please follow our warranty instructions.

Please email us to let us know if these instructions have worked for you or if you found some other way to get your scale working again.

Palmscale Specific Error Codes & Troubleshooting:

1) If the Display ever becomes locked on err, and the above guide does not help you to repair this error, then this is a fatal error code and indicates that the scale was shocked, dropped or otherwise damaged beyond user repair. The delicate weighing sensors have been damaged. You will have to follow the warranty instructions that came with your scale. Usually this happens when a scale has been shipped and improperly packed or mishandled by a shipping company.

2) If the display becomes locked on 8888, this often indicates low batteries. However sometimes it also may indicate a serious zero mark error. This means when you turn the scale on, it can't determine what zero is (a slight zero mark error will cause situation #2 above, but a serous zero mark error will cause the scale to not even be able to show 0.0 when you turn it on. First try new batteries, then try the advanced guide above. If neither of these things fix the error, the scale will have to be sent to us for replacement under our Lifetime/30 year warranty program.

Yes, we know that it absolutely "stinks" when a scale is broken beyond repair. The problem is that scales are much more delicate then other instruments (such as cell phones) and they are susceptible to damage from shock or overload. You can drop most cell phones many times and they will continue to work properly. However a scale is designed to measure loads, thus a shock is measured as a load and picked up by the internal sensors of the scale. Too high of a shock will permanently damage the sensors.

Sensors can only be replaced by our technicians in a laboratory style clean room facility.