Palmscale 250 V6.0 Bedienungshinweise

Die PALMSCALEist sehr einfach in der Handhabung. Dennoch sollten Sie einige einfache Hinweise beachten bevor Sie das Gerät in Gebrauch nehmen. Das Lesen von Gebrauchsanleitungen ist zwar bisweilen umständlich, aber diese Waage ist ein Präzisionsinstrument, das mit der größten Pflege behandelt werden sollte.

WICHTIGE HINWEISE:

1) Öffnen Sie den Deckel, indem Sie den schwarzen Schieber an der rechten Seite betätigen. Sie dürfen den Deckel auf gar keinen Fall gewaltsam öffnen!

2) Schieben Sie die Taste an der Unterseite des Gerätes nach außen, um an das Bordwerkzeug (Löffel) zu gelangen. Vergewissern Sie sich, daß das Werkzeug beim Wiedereinführen in das Gerät die Waagschale nicht behindert. Die Pinzette können Sie auch in der Tragetasche verstauen.

3) Schalten Sie das Gerät nur mit leerer Waagschale ein.

4) Vermeiden Sie Hitze und Feuchtigkeit/Nässe. Reinigen Sie die Waage mit einem leicht feuchten Tuch. Nutzen Sie keine Scheuermittel zum Reinigen.

5) BEACHTEN SIE DAS HÖCHSTGEWICHT. Wiegen Sie nie mehr als 250g mit dem Gerät. Sie können sonst die empfindlichen Sensoren dauerhaft beschädigen.

6) Behandeln Sie das Gerät sehr sorgsam. Bitte nie fallen lassen oder unsachgemäß benutzen.

7) Nehmen Sie das Wiegegut sofort nach dem Wiegen vom Gerät. Lassen Sie nie etwas auf der Waagschale liegen.

8) Geben Sie dem Gerät im Idealfall eine Stunde Zeit, um sich an die Raumtemparatur zu aklimatisieren (gilt insbesondere, wenn das Gerät selbst sehr kalt oder warm ist).

9) Vermeiden Sie die Nutzung von Mobiltelefonen und ähnlichen Radioquellen in der Nähe der Waage – diese können das Gerät stören.
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10) Wechseln Sie die Batterien vollständig, wenn das entsprechende Signal Lo erscheint.

11) Bitte besuchen Sie unsere Webseitewww.Palmscale.com zur weiteren Fehlerbehebung, wenn das Gerät ERR anzeigt oder die Anzeige „einfriert“

12) Bitte beachten Sie die Kalibrierungshinweise, falls Sie die Waage dennoch einmal Kalibrieren möchten.

13) Bewahren Sie das Gerät bitte in der Tragetasche auf.

Gebrauchsanweisung

1. Schalten Sie das Gerät nur mit leerer Waagschale ein (außer mit beiliegender Zusatzauflage)

2. Drücken Sie SEQ CHAPTER \h \r 1um das Gerät einzuschalten. Das Display zeigt nach einige Sekunden 0.0g

3. Warten Sie bitte einige Sekunden, damit sich das Gerät optimal einstellen kann und so bessere Meßergebnisse liefert

4. Legen Sie das Wiegegut vorsichtig auf die Mitte der Waagschale und lesen Sie den Wert im Display ab

5. TARE/TARA: Zum Wiegen loser Gegenstände oder von Verpackungen:

· Schalten Sie das Gerät ein

· Legen Sie die leere Verpackung auf die Waagschale

· Drücken Sie TARE (die Anzeige zeigt wieder 0.0g)

· Legen Sie das Wiegegut in die Verpackung (nutzen Sie hierzu ggfs. das Bordwerkzeug)

· Das Gerät zeigt jetzt nur das Gewicht des Wiegegutes

6. Das Gerät verfügt über eine automatische Abschaltung, wenn es nicht benutzt wird. Da das Gerät aber auch Luftströmungen ggfs. registriert, kann es vorkommen, daß die automatische Abschlatung nicht greift. In diesem Fall schalten Sie Ihr Gerät einfach manuell aus SEQ CHAPTER \h \r 1.

7. MODE. Wählen Sie zwischen Gramm, Unzen, Pennyweight, Karat oder Troy-Unzen durch Drücken der MODE-Taste. Das Display zeigt entsprechend g, oz, dwt, ct oder ozt.

8. Temperatur: Die optimale Betriebstempertaur beträgt 16-25 Grad Celsius.

Kapazität: 250 g Auflösung: +/- 0.1 g

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Kalibrierungshinweise

Dieses Gerät wiegt bis auf 0.1g genau. Nehmen Sie eine Kalibrierung nur vor, wenn dieser Wert überschritten wird. Warten Sie einige Sekunden nach dem Einschalten bevor Sie das Gerät kalibrieren. Arbeiten Sie langsam und sorgfältig, um die Kalibrierung nicht zu stören.

1. Schalten Sie das Gerät ein SEQ CHAPTER \h \r 1.

2. Legen Sie ein 100g Eichgewicht vorsichtig auf die Waagschale. Warten Sie bis sich die Anzeige stabilisiert hat.

3. Drücken Sie die MODE-Taste einige Sekunden lang bis der Wert 100.0 zweimal im Display aufblinkt.

Die Kalibrierung ist abgeschlossen. Lassen Sie die MODE-Taste los und nehmen Sie das Gewicht von der Waage.

Wenn Ihre Waage trotz Kalibrierung ungenau arbeitet, wiederholen Sie die Kalibrierung bitte langsamer. Sollte der Fehler trotzdem bestehen bleiben oder Ihre Waage ERR anzeigen, so besuchen Sie bitte die Fehlerhinweise auf unserer Webseite.

Batterien

Bitte laden Sie nur die Batterien auf, wenn sie niedrig sind.

Attention: Sehr Wichtige!

Benutzen Sie nur nachladbare Batterien!

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Stabilitätsanzeige

Das Display zeigt oben links ein kleines S, wenn sich die Anzeige stabilisiert hat.

Werkzeuge

Wir haben die PALMSCALE mit Bordwerkzeugen für die Handhabung von Edelsteinen u.ä. Dingen ausgestattet. Sie finden einen kleinen Löffel sowie eine Pinzette an der Unterseite des Gerätes.

Zusatzauflage und Waagschale für loses Wiegegut

Sie finden eine Zusatzauflage und eine Waagschale in der Verpackung der Waage. Sie sind in Form und Größe genau auf die Wiegefläche der Flipscale angepaßt. Legen Sie sie einfach auf die Wiegefläche und schalten Sie das Gerät ein.

Für weitere Fragen oder Hinweise besuchen Sie bitte unsere Webseitewww.palmscale.com . Wir helfen Ihnen gerne bei der Behebung von Störungen, geben Ihnen weitere Informationen zu unserem Produkt oder besorgen Ihnen nötige Ersatzteile.

Auf der Webseite finden Sie weitere Hinweise zur Fehlerbehebung und Programmierung Ihrer Palmscale.

Ein guter Rat ...

Ihre Palmscale ist die innovativste Taschenwaage, die auf dem Markt zu finden ist. Bitte denken Sie immer daran, daß Sie ein Präzisionsinstrument in den Händen halten. Bitte niemals fallen lassen, stoßen, schütteln oder unsachgemäß benutzen. Elektronische Präzisionswaagen nutzen empfindliche Sensoren, die leicht zerstört werden können (z.B. durch Überlast). Mit etwas Pflege und sorgfältigem Umgang werden Sie lange Freude an Ihrer Palmscale haben.

Behandeln Sie Ihre Waage wie einen guten Freund....

PALMSCALE 6.0

OPERATION AND CALIBRATION INSTRUCTIONS

This scale is very easy to operate. However, there are certain caring and operation instructions you should read before your first use. We know taking the time to read these instructions is time consuming, but this scale is a precision instrument and must be handled with the utmost care.

IMPORTANT:

1) To open the scale, slide the switch on the right side of the scale

2) Do not get the scale wet or hot and do not operate on any wet or hot surface. To clean the scale, wipe the surface with a clean damp cloth or mild non-abrasive cleaner. Do not use any abrasive cleaner because it may damage the finish.

3) Do not overload the scale. That is, do not place anything that weighs more than 250 grams on the platform. You may permanently damage the load cell.

4) Handle the scale with care. This is a precision instrument and should never be dropped or otherwise mishandled.

5) SEQ CHAPTER 1. Place the item to be weighed on the platform, after the stable weight is displayed remove the item immediately. This will prolong the longevity and accuracy of this weighing instrument.

6) Do not leave anything on the scale when not is use.

7) If the scale is excessively cold or hot, allow the scale to warm up to normal room temperature for at least 1 hour prior to use.

8) Do not operate a cell phone or cordless phone within 10 feet of the scale**** It may temporarily cause the scale to malfunction.

9) Only recharge the scale when the batteries are low. When the display reads “Lo”, please recharge the battery using the charging station.

10) In the unlikely event that the scale permanently “locks up” or shows ERR, visit Advanced Programming & Repair Guides - Palmscale for Advanced Troubleshooting.

11) If your scale should require recalibration, please refer to the calibration guide on the next page.

12)Please keep your scale in it’s protective pouch when not in use.

INSTRUCTION MANUAL

1. Do not put anything on the scale tray before you turn it on.

2. Turn the scale on by pressing the POWER key. After 2 seconds, the display will read “0.0g”.

3. Always allow the scale to warm up for at least 30 seconds before weighing for accuracy & stability.

4. Place the item to be weighed on the center of the platform and read the value on the display.

5. TARE Function: If you need to weigh loose items or anything in a container or tray you should: 1) Turn the scale ON. 2) Place the empty container or tray on the platform. 3) Press the TARE button. 4) Place the items to be weighed into the container / tray. 5) The exact weight of the items will show. (use your tweezers to handle all gems)

6. The scale has an Auto-Off feature that turns off the scale after lapses of non-activity. If the scale is in a room with wind or air movement, it may sense the pressure of the air and not auto-off. In this case simply press POWER to turn the scale off manually.

7. MODE Function: This scale has the ability to weigh in grams or ounces. The selection is done by simply pressing the MODE key once the scale is on (Look for the g, oz, ozt, dwt or ct on the top of the display).

8. BACKLIGHT: The backlight will be automatically turned on whenever the reading change is more than 0.5g. You can also turn it on manually by pressing the LIGHT key. The backlight will automatically turn off after a few seconds.

9. Battery Charging:

To prolong battery life only charge the scale when the batteries are low. Attach the AC adaptor to the docking station (at the rear). Plug the power supply into an AC outlet. The GREEN LED comes on indicating that the connection is normal. Place the scale in the charging station with the front cover facing up. The RED LED comes on indicating that the battery is charging. When the battery is fully charged, the GREEN LED will come on again and the scale can be removed for use.

10.Temperature: The recommended operating temperature is 64-82F (16-25C). Please only operate the scale at recommended temperatures.

CAPACITY OF SCALE: 250G ACCURACY: +/- 0.1g

CALIBRATION INSTRUCTIONS

THIS SCALE IS ACCURATE WITHIN 0.1g, only calibrate if your readings are inaccurate beyond 0.1g. Allow your scale to warm up for several seconds before calibration. Always move your hands very gently during calibration as to not cause vibrations or air movement.

1. PLACE THE SCALE ON A FLAT SURFACE THAT HAS NO VIBRATIONS AND MAKE SURE THERE IS ABSOLUTELY NO AIR MOVEMENT. (SURFACE MUST BE EXTREMELY STABLE).

2. TURN THE SCALE OFF AND CLEAR THE PLATFORM (MAKE SURE NOTHING IS ON THE PLATFORM NOT EVEN THE PLASTIC TRAY).

3. TURN THE SCALE ON BY PRESSING the POWER key.

4. WHEN THE DISPLAY SHOWS 0.0, WAIT 5 SECONDS AND THEN PLACE A 100 GRAM WEIGHT ON THE CENTER OF THE PLATFORM.

5. WAIT FOR THE DISPLAY TO STABILIZE, THEN PRESS AND HOLD THE MODE KEY FOR 10 SECONDS. THE DISPLAY WILL FLASH 100.0 TWICE, (THIS WILL TAKE ABOUT 7 SECONDS, CONTINUE TO HOLD THE KEY FOR AN EXTRA COUPLE OF SECONDS AFTER IT HAS STOPPED FLASHING)

6. RELEASE THE MODE KEY AND REMOVE THE WEIGHT FROM THE PLATFORM. CALIBRATION IS COMPLETE

IF THE READINGS ARE INACCURATE, PERFORM CALIBRATION AGAIN. IF YOUR SCALE WILL NOT PROPERLY CALIBRATE OR SHOWS “ERR” PLEASE VISIT OUR WEBSITE FOR ADVANCED CALIBRATION & TROUBLESHOOTING INSTRUCTIONS

BATTERY INSTRUCTIONS

ONLY RECHARGE THE SCALE WHEN THE BATTERY IS LOW. THIS WILL PROLONG THE NiMH BATTERY LIFE.

CAUTION

DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY WITH THE SAME TYPE OF RECHARGEABLE BATTERIES. INSTALLATION OF NON-RECHARGEABLE BATTERIES COULD CAUSE AN EXPLOSION IF YOU PLACE THE SCALE IN THE DOCKING STATION (ATTEMPTING TO CHARGE A NON-RECHARGEABLE BATTERY CAN CAUSE AN EXPLOSION OR FIRE)

ADVANCED STABILITY FEATURE (ASF)

This scale has a stability indicator, the letter “S” in the top left corner of the screen. Whenever the letter “S” is displayed that means the displayed weight is stable.

TOOLS (ONBOARD)

The PALMSCALE 6.0 has on-board tools for handling gems and other loose materials. You can find an on-board scoop and tweezers on the bottom of the scale.

EXPANSION TRAY AND BOWL FOR LOOSE ITEMS

There is a platform expansion tray and bowl included in the box. They are designed to fit on top of the platform. Simply install the tray or bowl and then turn the scale ON.

***IF YOU HAVE QUESTIONS OR NEED ASSISTANCE PLEASE click here. WE CAN USUALLY HELP YOU FIX YOUR SCALE VERY QUICKLY SO PLEASE CONTACT US IF YOU NEED ANY HELP. IF YOU WANT TO LEARN MORE ABOUT YOUR SCALE OR NEED REPLACEMENT PARTS, click here.

There is an advanced troubleshooting and programming guide available online for this scale at our website.

Words of Advice:

The PALMSCALE 6.0 is undoubtedly one of the coolest pocket scales ever created and the first of it’s kind. Please remember that this is a precision instrument. It is essential that you never drop, shake or otherwise mishandle this instrument. Electronic precision scales use delicate sensors that can easily be damaged if the scale is excessively shocked, dropped or overload. An abused scale will only work until it’s sensors are damaged, but a well kept scale will last for your lifetime.

Please be good to your PALMSCALE !

My Weigh is the Best Weigh !

PALMSCALE 6.0 ADVANCED PROGRAMMING & REPAIR

The following sections on this page will fix 90% of PALMSCALE 6.0:

1. Reprogramming - for most simple errors
2. "Last Ditched Effort" repair guide - in case of overload
3. "Flashing 88888" underload repair.
4. Explanation of Palmscale error codes

PALMSCALE 6.0 REPROGRAMMING:
These instructions are only for Palmscale 6.0. Your box should say "Palmscale 6.0" and your quick user guide (inside the cover of the scale) should say "Palmscale 6.0".

Pre-read this entire section before you begin. These instructions should only to be used if you changed the settings in your Palmscale by accident, or if your scale is showing ERR, or if it is giving false or inaccurate readings. Follow these instructions to reset the scale and change the settings back to the correct settings This is not an easy procedure and must only be done if necessary.

In Programming mode pressing the MODE key will increase the blinking number, Pressing the TARE key will shift the blinking number to the next line. If you press the MODE key it simply increases the number. So if the blinking number is 1 and you press the MODE key, it will increase that number to 2. The TARE key shifts the blinking digit to the next line.

Palmscale 6 Advanced Programming

Version (1)-with BACKLIGHT button:

1. Turn on the scale and wait for 0.0g.

2. Press and hold TARE for 5 sec.

3. Page 1 = 7115. If it does not show the correct number, use TARE (shift digit) and MODE (adjust value) to change it. Press BACKLIGHT.

4. Page 2 = 8295. If it does not show the correct number, use TARE (shift digit) and MODE (adjust value) to change it. Press BACKLIGHT .

5. Page 3 = 5091 *(note it may be slightly different), Do not change it. Press BACKLIGHT.

6. When you see a steady 3 digit (or 4 digit) number ("S" icon must be turned on). Press TARE shortly and release. You will see the version number e.g. "E2.41" or "F2.41" when you press the TARE button.

7. Put the 100g standard weight on the platform and wait until the 4 digit number is steady (check "S" icon). Press BACKLIGHT. It’ll show “2500”.

8. Use TARE (shift digit) and MODE (adjust value) to change the display from "2500" to "1000". Press BACKLIGHT.

9. It'll show "OFF" and the process is complete.

Version (2)-without BACKLIGHT button:

1. Turn on the scale and wait for 0.0g.

2. Press and hold OFF for 5 sec.

3. Page 1 = 7115. If it does not show the correct number, use TARE (shift digit) and MODE (adjust value) to change it. Press OFF.

4. Page 2 = 8295. If it does not show the correct number, use TARE (shift digit) and MODE (adjust value) to change it. Press OFF .

5. Page 3 = XXXX, Do not change it. Press OFF.

6. When you see a steady 3 digit (or 4 digit) number ("S" icon must be turned on). Press TARE shortly and release. You will see the version number e.g. "E2.41" or "F2.41" when you press the TARE button.

7. Put the 100g standard weight on the platform and wait until the 4 digit number is steady (check "S" icon). Press OFF. It’ll show “2500”.

8. Use TARE (shift digit) and MODE (adjust value) to change the display from "2500" to "1000". Press OFF.

9. It'll show "OFF" and the process is complete.

PALMSCALE "Last Ditched Effort" REPAIR GUIDE:
This is an extremely advanced repair guide for the Palmscale. These instructions are only to be used if you are absolutely sure your scale is "beyond repair" and you would like to make a last ditched effort to get it working again. It can only be used for scale problems caused by shock or overload that bends the load cell too far down.

1. Turn the scale ON. "Err" may appear. Just turn it on anyway.
2. Follow the instructions above to get to the gravitational random number.
3. If the random number is higher then 1000, that means the load cell has been overloaded. You can try prying up on the tray until the random number (the AD Value) changes to a number lower then 1000 (ie 500 or 800). Basically you're bending the load cell back upwards trying to get the scale to come back to use.
4. Turn the scale OFF (or follow the instructions above to complete the advanced calibration.
5. Proceed to recalibrate the scale and hopefully it will work fine.

Please email us to let us know if these instructions have worked for you or if you found some other way to get your scale working again.

PALMSCALE "Flashing 88888" Underload Repair:
This will help you if your scale is flashing intermittently "88888". The flashing 88888 indicates that the scale has been underloaded. What this means is that the scale was dropped or shocked and the load cell was bent upwards. This can often be repaired by simply pressing down on the weighing platform to lightly bend the load cell back downwards. Be careful not to press too hard - basically you want to use just enough force to get the scale to work.

1. Turn the scale ON (it will flash 88888)
2. Press down on the tray with light-medium force and release. If the scale stops flashing 8888 and shows 0 (0.0) you are done. If the scale continues to flash 88888 then try pressing a bit harder, and repeat
3. If you are unable to get the scale to work properly using this method then you must send the scale in for warranty replacement/repair. Please follow our warranty instructions.

Palmscale Specific Error Codes & Troubleshooting:

1) If the Display ever becomes locked on err, and the above guide does not help you to repair this error, then this is a fatal error code and indicates that the scale was shocked, dropped or otherwise damaged beyond user repair. The delicate weighing sensors have been damaged. You will have to follow the warranty instructions that came with your scale. Usually this happens when a scale has been shipped and improperly packed or mishandled by a shipping company.

2) If the display becomes locked on 8888, this often indicates low batteries. However sometimes it also may indicate a serious zero mark error. This means when you turn the scale on, it can't determine what zero is (a slight zero mark error will cause situation #2 above, but a serous zero mark error will cause the scale to not even be able to show 0.0 when you turn it on. First try new batteries, then try the advanced guide above. If neither of these things fix the error, the scale will have to be sent to us for replacement under our Lifetime/30 year warranty program.

Yes, we know that it absolutely "stinks" when a scale is broken beyond repair. The problem is that scales are much more delicate then other instruments (such as cell phones) and they are susceptible to damage from shock or overload. You can drop most cell phones many times and they will continue to work properly. However a scale is designed to measure loads, thus a shock is measured as a load and picked up by the internal sensors of the scale. Too high of a shock will permanently damage the sensors.

Sensors can only be replaced by our technicians in a laboratory style clean room facility

Please contact us to let us know if these instructions have worked for you or if you found some other way to get your scale working again.

The following sections on this page will fix 90% of Palmscale problems:

1. Reprogramming - for most simple errors
2. "Last Ditched Effort" repair guide - in case of overload
3. "Flashing 88888" underload repair.
4. Explanation of Palmscale error codes

*If your PS6 will not charge it's battery, please clickHERE

PALMSCALE 6.0 REPROGRAMMING
These instructions are only for Palmscale 6.0. Your box should say "Palmscale 6.0" and your quick user guide (inside the cover of the scale) should say "Palmscale 6.0".

Pre-read this entire section before you begin. These instructions should only to be used if you changed the settings in your Palmscale by accident, or if your scale is showing ERR, or if it is giving false or inaccurate readings. Follow these instructions to reset the scale and change the settings back to the correct settings This is not an easy procedure and must only be done if necessary.

In Programming mode pressing the MODE key will increase the blinking number, Pressing the TARE key will shift the blinking number to the next line. If you press the MODE key it simply increases the number. So if the blinking number is 1 and you press the MODE key, it will increase that number to 2. The TARE key shifts the blinking digit to the next line.

Palmscale 6 Advanced Programming

Version (1)-with BACKLIGHT button :

1. Turn on the scale and wait for 0.0g.

2. Press and hold TARE for 5 sec.

3. Page 1 = 7115. If it does not show the correct number, use TARE (shift digit) and MODE (adjust value) to change it. Press BACKLIGHT.

4. Page 2 = 8295. If it does not show the correct number, use TARE (shift digit) and MODE (adjust value) to change it. Press BACKLIGHT .

5. Page 3 = 5091 *(note it may be slightly different), Do not change it. Press BACKLIGHT.

6. When you see a steady 3 digit (or 4 digit) number ("S" icon must be turned on). Press TARE shortly and release. You will see the version number e.g. "E2.41" or "F2.41" when you press the TARE button.

7. Put the 100g standard weight on the platform and wait until the 4 digit number is steady (check "S" icon). Press BACKLIGHT. It’ll show “2500”.

8. Use TARE (shift digit) and MODE (adjust value) to change the display from "2500" to "1000". Press BACKLIGHT.

9. It'll show "OFF" and the process is complete.

Version (2)-without BACKLIGHT button :

1. Turn on the scale and wait for 0.0g.

2. Press and hold OFF for 5 sec.

3. Page 1 = 7115. If it does not show the correct number, use TARE (shift digit) and MODE (adjust value) to change it. Press OFF.

4. Page 2 = 8295. If it does not show the correct number, use TARE (shift digit) and MODE (adjust value) to change it. Press OFF .

5. Page 3 = XXXX, Do not change it. Press OFF.

6. When you see a steady 3 digit (or 4 digit) number ("S" icon must be turned on). Press TARE shortly and release. You will see the version number e.g. "E2.41" or "F2.41" when you press the TARE button.

7. Put the 100g standard weight on the platform and wait until the 4 digit number is steady (check "S" icon). Press OFF. It’ll show “2500”.

8. Use TARE (shift digit) and MODE (adjust value) to change the display from "2500" to "1000". Press OFF.

9. It'll show "OFF" and the process is complete.

PALMSCALE "Last Ditched Effort" REPAIR GUIDE
This is an extremely advanced repair guide for the Palmscale. Theseinstructions are only to be used if you are absolutely sure your scaleis "beyond repair" and you would like to make a last ditched effort toget it working again. It can only be used for scale problems caused byshock or overload that bends the load cell too far down.

1. Turn the scale ON. "Err" may appear. Just turn it on anyway.
2. Follow the instructions above to get to the gravitational random number.
3. If the random number is higher then 1000, that means the loadcell has been overloaded. You can try prying up on the tray until therandom number (the AD Value) changes to a number lower then 1000 (ie500 or 800). Basically you're bending the load cell back upwards tryingto get the scale to come back to use.
4. Turn the scale OFF (or follow the instructions above to complete the advanced calibration.
5. Proceed to recalibrate the scale and hopefully it will work fine.

Please email us to let us know if these instructions have worked for you or if you found some other way to get your scale working again.

PALMSCALE "Flashing 88888" Underload Repair
This will help you if your scale is flashing intermittently "88888". The flashing 88888 indicates that the scale has been underloaded. What this means is that the scale was dropped or shocked and the load cell was bent upwards. This can often be repaired by simply pressing down on the weighing platform to lightly bend the load cell back downwards. Be careful not to press too hard - basically you want to use just enough force to get the scale to work.

1. Turn the scale ON (it will flash 88888)
2. Press down on the tray with light-medium force and release. If the scale stops flashing 8888 and shows 0 (0.0) you are done. If the scale continues to flash 88888 then try pressing a bit harder, and repeat
3. If you are unable to get the scale to work properly using this method then you must send the scale in for warranty replacement/repair. Please follow our warranty instructions.

Please email us to let us know if these instructions have worked for you or if you found some other way to get your scale working again.

Palmscale Specific Error Codes & Troubleshooting:

1) If the Display ever becomes locked on err, and the above guide does not help you to repair this error, then this is a fatal error code and indicates that the scale was shocked, dropped or otherwise damaged beyond user repair. The delicate weighing sensors have been damaged. You will have to follow the warranty instructions that came with your scale. Usually this happens when a scale has been shipped and improperly packed or mishandled by a shipping company.

2) If the display becomes locked on 8888, this often indicates low batteries. However sometimes it also may indicate a serious zero mark error. This means when you turn the scale on, it can't determine what zero is (a slight zero mark error will cause situation #2 above, but a serous zero mark error will cause the scale to not even be able to show 0.0 when you turn it on. First try new batteries, then try the advanced guide above. If neither of these things fix the error, the scale will have to be sent to us for replacement under our Lifetime/30 year warranty program.

Yes, we know that it absolutely "stinks" when a scale is broken beyond repair. The problem is that scales are much more delicate then other instruments (such as cell phones) and they are susceptible to damage from shock or overload. You can drop most cell phones many times and they will continue to work properly. However a scale is designed to measure loads, thus a shock is measured as a load and picked up by the internal sensors of the scale. Too high of a shock will permanently damage the sensors.

Sensors can only be replaced by our technicians in a laboratory style clean room facility.

This software was designed by GKI technologies and is protected by intellectual property laws worldwide.