We Only post some of the more interesting notes,  these are only a fraction of the positive notes that we receive.

§My Weigh, thanks , I knew I had the settings right, it was the load cell part
;p

It had 2000+ as the starting number which means someone must have put
something too heavy on it I'm guessing, or maybe the store I bought it at
didn't take care of it and it was already over and something small I put on
it made it worse. (last one on shelf as demo)

Anyways, after I pried on the tray till it was around 950 (took awhile
because I'm scared of wrecking anything) it seemed to calibrate to 100.0 with
normal settings perfectly fine.

Thanks again,
Chris Kirby

§thank you for the replacement scale it is working perfectly and I appreciate
your straight forward way of replacing my broken scale without any hassles.
a happy customer Gabriel

§After experimenting with the last ditched effort
instructions, I finally got the tray pried up just right and now my scales
are as accurate as they ever were. I thank you for all your technical
support and the next scale I buy will definitely be My Weigh.
Thanks for all the help,
Don Wheeler

§Dear My Weigh Scales:

Thank you for your gift of many i300 digital scales. Your generosity will make an immediate difference in the lives of families living with Epilepsy and starting the ketogenic diet. The diet is a huge commitment for the entire family, a sacrifice definitely worth making if it gives you back your child.

The scales will be included in a care package full of the tools that are necessary to successfully administer the diet. Epileptic children and their families will leave Children’s Memorial Hospital in Chicago with a sense of hope and understanding that they are not alone. The American Epilepsy Outreach Foundation will strive to help families find the answers and support they deserve when beginning the daunting challenge of adhering to the ketogenic diet.

You can read about this exciting initiative—and your important role in it—in the upcoming issue of our newsletter, which we hope to have out this Spring.

Thanks again for your kindness.

Erin Leyden

Executive Director

§I just wanted to tell you guys you are doing a great job a making quite possibly the best scales on the market today. I am going to refer all my friends. You guys are the best.

Claudia W

I would just like to take this opportunity to thank you for your extremely prompt help in this matter.  It is not everyday that I encounter such willing and fast support.  You and your staff deserve an award.  Thanks again.

Sincerely,

Matt James

§WOW, that really worked.  I am so psyched.  What a neat scale.  I wish I
could leave a positive feedback for you, at least one more time.  You have
been terrific.  I will keep the nickel tip close by, should that ever happen
again....amazing!!!  You really have it down to a science.

Thanks again for all your help and support.  I will definitely recommend you
to all my friends who are in search of one of your products.

Karen Dagrosa
 

§First THANK YOU!!!!!!!  your suggestion to push down on the tray did the trick..

    Now let me tell you that this has been the most satisfying customer service  replies I have ever had I love my scales and am sold on your customer service...  Thank You again!!!!!!! You have won a customer for life..

I only know one thing for sure in life!
" IT TAKES A MIGHTY BIG DOG TO WEIGH A TON

M. Carter

I just received the scale in the mail today and it works great. Thank
you so much for the good service. I will recommend you to all of my
friends. Mahalo Nui Loa
bob :-)

Thanks again for all your help. My Weigh has definitely won my
recommendation, and others will here about it from me.

Energetically,

David
 

Dear My Weigh

Thank you again for your personal phone call in support of my newly purchased My Weigh scale. Having been in business for most of my adult life, I soon learned that the true worth of a product is in the support one receives when things do not go as planned. I would like to take this opportunity to express my feelings towards your firm when I received a defective unit.

     My first contact was with my dealer by e-mail. While e-mail may be transmitted immediately, it often takes days if not weeks to get a response. Not in this case! My dealer was back to me within an hour and a half with comprehensive instructions on how to test the unit, where to download any technical notes that might be missing and a web address in link form for service technical support. Very impressive for internet business.

     The technical site provided comprehensive instructions on setting up and operating the unit and had a direct e-mail function for support. I ended up sending for e-mail support as the walk thru operations were not successful. I had planned to return the unit for refund to my dealer but, your phone call this evening changed my mind.

     I was totally surprised and impressed to receive your call this evening. Your walk through of the technical possibilities was informative and helpful.

Sincerely,

Richard Stone,

Owner - Richard's Gemporium

Dear My Weigh:

I received my new scale. Thank you so much. It clearly shows the mission of a
company when they treat their customers so well. I will patronize your company
for years to come.  Thanks.

Sincerely,

Ian VanBuskirk

Hi all of you generous people at My Weigh!

Kim's Ark resceived the scale you donated. It's perfect and has already been put to good use! We've added your logo to our thank you/donations page on our web site.

We had wanted to send a card but we couldn't find the appropriate address, but let us know if there's anyone in particular we should thank!

Thanks so much again - we really appreciate it!

JoAnna
Kim's Ark Publicity / Donations Coordinator

My name is Christine Hiles and I purchased a palmscale from you last year
but I had to send it back because it started to dysfunction. I got a improved
palmscale 5.0 within the week I sent it. I also sent a concerned email
wondering what to do with the scale, and you returned my email very quick
and you very nice. I am a very satisfied customer and I felt as if I should
inform you guys on your hard work. Its working! Thank you for your time

I just wanted to drop you a note letting you know how impressed I am with
your professional conduct.  You went above and beyond the call of duty in
satisfying my needs.  I can sympathize with your frustrations as I have
owned my own business in the past, but I don't think you could have handled
the situation any better.  I will not hesitate to recommend your company to
others in the future, in fact, I already have.  Once again, Thank you.

Jeremy Clarke

Knowing nothing about digital scales except that they existed and I wanted one, I did a search and came to your web site.  I thought the i500 was a bit expensive to use for a diet scale, but after further research I bought one from ********* via their web site.

I just wanted to let you know that your scale is everything I wanted and more.  I find it easy to use and it's easy to see the weight of whatever I use it for -- which is just what I was looking for.  I really doubt that I will ever weigh anything in carats, but it really came in handy when we needed to know how much a letter weighed.  Thank you for having this web site available, and I would definitely recommend the i500 to anyone who needs a reliable, easy to use diet scale.
 

-Donna Merry
 

Your overload instructions were fantastic helped me out huge! Thank you!

                                                                                                   DAN CLARK PORTAGE MICHIGAN

To My Weigh Tech Support,
I just wanted to let you know that I received my replacement scale!
(Yeah!)
And, it works!  (Another Yeah!)

Thanks for the great support,
-Earl

I wanted to let you know I received my replacement scale and I love it!  It talked and worked perfectly as soon as I stepped on it.

Thank you so much for your help!
Judy Lippian 

Hi, I had a Micro-tech scale the small one that's round, well dropped it and it was gone.... Err Anyways, I picked up one of your Palmscales from a friend for $10! But when I got it home It had a error message.... I was pissed so I went to your site to see what the hell was wrong with it. Then I found your instructions to repair it. Followed the instructions to see "AD value" it was 1946!!!!!!! I figured the higher it was the more it was tweaked so I started prying with a quarter. Started by bending up each edge to see which way it was tweaked found the spot that seemed to lower the AD the most and lifted hard... Thought I broke it heard a small stressing of plastic; and it went off. It was the auto-off so I turned it back on got the AD down to 1456, its working. Long story short, after some prying with a quarter I got the AD to 550! and she weighs great. You got a life long customer, I just ordered one of your Flipscales too.

-Robert Feet

I just wanted to thank you for all your support.  I called support thinking I was totally out of luck with my 3001 but Donna helped me calibrate the scale and now it works better then ever.  There's so much ***** out there that it's nice to see a company that truly stands behind what they make!

Thanks again guys!

Jason Bostov

I have never had such a quick response to a problem in my entire life.  Ya know anyone can sell a scale, but you people sell customer service, as so do I.  It is a real pleasure to do business with you.

Thanks again, Paul

**All of these recommendations and statements are from real non-related people.  The only changes made were the removal of contact information and a few minor spelling changes :) There are many more non-posted thank you letters.